Management Consulting, Coaching, and Training
Management Consulting, Coaching, and Training
Letterman White Consulting improves organizational performance, effectiveness and growth through behavioral science-based analysis and proposed changes to a client’s strategies, processes, structures, and culture.
In 2024, the Massachusetts Flood Hazard Management Program embarked on a transformative journey to develop its inaugural strategic plan. Over three months, LWC collaborated closely with the FHMP team, led by Joy Duperault, CFM, Director/State NFIP Coordinator, leveraging the LWC strategic planning model. This collaboration resulted in the Strategic Plan for FY 2025 - FY 2027, which introduces a new Mission , Vision, Strategic Objectives, and Implementation Plans. This milestone marks a significant advancement in helping Massachusetts communities manage and mitigate flood risks effectively.
In 2022, LWC collaborated with the City of Worcester to conduct a strategic equity audit and develop a strategic plan aimed at enhancing workplace equity.
This comprehensive report and strategic plan presents racial equity data and analysis of the Human Resources and Health & Human Services departments, along with actionable recommendations for enacting meaningful and measurable changes within these departments and the broader City workforce.
Acting City Manager Eric Batista emphasized the importance of this initiative in his message to City Council: "The Racial Equity Audits offer us a rare opportunity to acknowledge the lived experiences of our employees and to respond with systematic solutions. It is my hope that our collaborative efforts will inspire other municipalities and organizations to invest in creating diverse, equitable, and inclusive workplaces that employees in all sectors deserve."