Susan Letterman White (she/her) Organization development leader with extensive experience transforming state agency operations through strategic culture change initiatives, data-driven leadership development, and stakeholder engagement. Proven success partnering with government executives to implement sustainable change management strategies that enhance organizational efficiency, employee engagement, and cross-functional collaboration. Specialized expertise in public procurement transformation and inclusive leadership development across state agencies.
Susan was an employment law litigator and trusted adviser to her clients for more than 20 years and a managing partner of a law firm before she was awarded her Master of Science studies in Organization Development with Academic Distinction from American University. She loves teaching and also teaches “Developing Organizational Success through Leadership Development” at Northeastern University.
Experience
4+ years public sector experience developing and facilitating results-driven strategies
15+ years as a nationally and internationally recognized thought leader on leadership, innovation and change, diversity, equity & inclusion, and relationship marketing
10+ years as a successful instructional designer
15+ years providing performance coaching on leadership, management, communication, network-building, project and time management, and career transitions
4+ years working in the non-profit environment
20 years as employment lawyer
10+ years experience as organization and team leader
Projects and Keynotes
Strategy design and implementation for Operational Services (OSD) Division Strategic Sourcing , Massachusetts Flood Hazard Management Program (FHMP), Worcester, Massachusetts, and Hepburn Willcox Hamilton & Putnam, LLP, Worcester, Massachusetts Equity Audit and Strategic Plan, Lawyers Concerned for Lawyers
Organizational Assessment and Development to improve the structure for Massachusetts Commission on the Status of Women (MCSW), to develop executive and senior level inclusive leadership strengths for Massachusetts Department of Transportation (MassDOT) and MBTA , to improve culture at OSD
Leadership development program design for OSD, MassDOT, MBTA, UniFirst Corporation, CBS, American Bar Association, Massachusetts Bar Association, and the Securities and Exchange Commission
Team Development and Group Facilitation for Massachusetts Executive Office of Education (EOE) IT, OSD Strategic Sourcing, MCSW Commission Leadership,
Coaching of hundreds of Executive and Senior Leaders in Law Firms, OSD, EOE, Universities
Succession planning for law firms
Trainings and Workshops hundreds of programs design and facilitation for Massachusetts Department of Developmental Services, Massachusetts Residential Services, Massachusetts Executive Office of Health and Human Services Diversity Council, National Association of Women Lawyers, Association of Legal Administrator, US Securities and Exchange Commission, law firms and legal service organizations on topics:
strategic change management
unconscious bias
marketing business development
strategy planning and implementation
leadership development
career development
Neutral arbitrator for National Arbitration and Mediation
Keynotes for Capital University Law School (Columbus, OH), Operations Leaders in Legal Conference (London, UK), NALP (Dallas, TX)
Education
AB, Philosophy, Brandeis University
JD, Loyola Law School
MS, Organization Development, American University
Susan also is an adjunct professor at Northeastern University, where she teaches leadership, strategic change, and communication skills, is certified in e-Learning, and serves as an arbitrator and mediator for workplace disputes.
Certifications
Korn/Ferry Leadership Architect®
Korn/Ferry Voices®
Myers Briggs Type Indicator (MBTI®)
Leadership Practices Inventory (LPI)
Organization Network Mapping
Social Style (TRACOM)
Susan also has received advanced training in group dynamics and facilitation from NTL Institute and is certified as a mediator.