Susan Letterman White (she/her) is a consultant, coach, group facilitator, instructional designer and workshop facilitator. She fixes dysfunctions in work groups and improves human dynamics. Susan was an employment law litigator and trusted adviser to her clients for more than 20 years and a managing partner of a law firm before she was awarded her Master of Science studies in Organization Development with Academic Distinction from American University. She loves teaching and also teaches “Developing Organizational Success through Leadership Development” at Northeastern University.

Experience

  • 15+ years as a nationally and internationally recognized thought leader on leadership, innovation and change, diversity, equity & inclusion, and client/customer communication

  • 10+ years as a successful instructional designer

  • 15+ years providing performance coaching on leadership, management, communication, network-building, project and time management, and career transitions

  • 4+ years working in the non-profit environment

  • 20 years as employment lawyer

  • 10+ years experience as organization and team leader

Projects and Keynotes

  • Executive and director-level individual and team coaching, review and analysis of employee engagement survey design and results, and development of training tools for strategy, operations, leading meetings, and team development for Massachusetts Operational Services Division

  • Leader of Equity Audit for the city of Worcester, Massachusetts

  • Leadership development program design for Massachusetts Operational Services Division, UniFirst Corporation, CBS, American Bar Association, Massachusetts Bar Association, and the Securities and Exchange Commission

  • Extensive group facilitation of discussions regarding complex system and culture change in for-profit, governmental agencies, and non-profit organizations

  • Law firm succession planning for: next generation role and responsibility changes, post merger integration of large firms, uncovering and repairing unconscious bias divisions

  • Team building for regional team of national non-profit agency after succession of new Executive Director

  • Diversity, equity, and inclusion program design and facilitation for Massachusetts Department of Developmental Services, Massachusetts Residential Services, Massachusetts Executive Office of Health and Human Services Diversity Council, National Association of Women Lawyers, Association of Legal Administrator and Deloitte (Canada)

  • Rainmakers Incubator for over 100 learners in six cohorts through Lawyers Concerned for Lawyers, Inc., Massachusetts Law Office Management Assistance Program

  • Neutral arbitrator for National Arbitration and Mediation

  • Keynote Addresses: Capital University Law School (Columbus, OH), Operations Leaders in Legal Conference (London, UK), NALP (Dallas, TX)

Education

  • AB, Philosophy, Brandeis University

  • JD, Loyola Law School

  • MS, Organization Development, American University

Susan also is an adjunct professor at Northeastern University, where she teaches leadership, strategic change, and communication skills, is certified in e-Learning, and serves as an arbitrator and mediator for workplace disputes.

Certifications

  • Korn/Ferry Leadership Architect®

  • Korn/Ferry Voices®

  • Myers Briggs Type Indicator (MBTI®)

  • Leadership Practices Inventory (LPI)

  • Organization Network Mapping

  • Social Style (TRACOM)

Susan also has received advanced training in group dynamics and facilitation from NTL Institute and is certified as a mediator.